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Customer Team Leader - Flexible working hours (Hiring Immediately), Luton, Bedfordshire
Client: Co-op
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Closing date: 29-04-2025
Customer Team Leader
Location: Church Street, Gamlingay, SG19 3JH
Pay: £13.65 per hour
Contract: 15 hours per week + regular overtime, permanent, part-time
Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm), and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team—coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing tasks like re-stocking shelves and cleaning spillages.
At Co-op, we do things differently. We’ve been focused on making things fairer for over 175 years, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with policies to assist during life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
* Provide friendly and thoughtful service, managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture.
* Ensure the store remains safe, legal, and operational.
* Manage diligence checks and stock accuracy to enhance shopping experience.
* Support your store manager by deputising and delivering HR processes.
* Lead the introduction of new products and services, encouraging feedback.
* Build relationships and support the local community, aiding the delivery of the community plan.
This job would suit people who have
* A genuine care for customers and members' needs.
* The ability to balance leading and supporting your team and working on the shop floor.
* Great people skills to build positive relationships.
* Strong organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Paid training and support for career development.
* 30% discount on Co-op products and 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a portion of your pay before payday.
* 36 days holiday (including bank holidays, pro-rata for part-time).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rota sharing three weeks in advance.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We support candidates with disabilities through reasonable adjustments and are part of the Disability Confident scheme. When applying, you can indicate if you'd like to be considered under this scheme. We also provide adjustments during the recruitment process as needed. Learn more about our policies at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early.
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