Main area: Dermatology
Grade: NHS AfC: Band 3
Contract: Permanent or secondment opportunity
Hours: Part time - 30 hours per week (Monday - Friday)
Job ref: 388-6711196-A&C
Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital
Town: Torquay
Salary: £24,071 - £25,674 pro rata
Salary period: Yearly
Closing: 28/02/2025 23:59
Medical Secretary - Dermatology
NHS AfC: Band 3
Job overview
We are seeking to recruit 1 part time Medical Secretary based within the Dermatology team, to provide comprehensive and high quality secretarial, administrative and clerical support to the department, ensuring an effective and efficient service is delivered.
Our Medical Secretary will provide high quality secretarial, administrative and clerical support to Consultants, maintaining departmental and Trust standards in line with Standard Operating Procedures. They will help and support the Practice Manager to undertake change management and ensure patients are treated with courtesy, dignity and respect.
Detailed job description and main responsibilities
* Work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP’s and other external agencies. This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally on a daily basis.
* Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
* Independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.
* All clinic outcomes to be recorded accurately and completed or amended.
* Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.
* Taking and transcribing formal minutes if required.
* Open and act on correspondence received.
* Undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes.
* Organise own workload efficiently and to highlight any concerns to the Admin Team Leader.
* Produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.
Person specification
Qualifications and training
* Good standard of education to include GCSE in Maths and English or equivalent.
* Typing speed and accuracy.
* Proven experience of audio typing.
* AMSPAR/Medical Terminology qualification.
* Proven experience of Excel spreadsheets.
Knowledge and experience
* Proven secretarial and administrative experience.
* Ability to use medical terminology appropriately.
* Customer care experience of providing a customer focused service.
* Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint).
* Medical Secretary/NHS experience.
* Knowledge and experience of the Trust patient administrative and information systems.
* Understanding of hospital policies and procedures including the Trust Access Policy.
* Knowledge and experience of a range of computer software packages e.g. e-Referral, Infoflex, CRIS, Cyberlab, Symphony, PAS etc.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly.
* Please read the job description and tailor your application to reflect the role.
* Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to assist us in the timely receipt of appropriate references.
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