Senior service designer

Job Description

Senior Service Designer – Digital Transformation & Experience


* Location: Hybrid (London or Glasgow)
* Newly created role
* Make your mark on meaningful digital change


About the Role

We’re hiring a Senior Service Designer to lead on meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a dynamic internal digital experience team, this role will have you working on initiatives that span business service transformation, digital culture enablement, GenAI trials, internal platform redesigns and more.


You'll work across a wide range of strategic initiatives, from shaping AI roadmaps to running discovery sprints, from end-to-end service reviews to digital literacy programs. You’ll be hands-on, leading user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You'll help embed design deeply into the way the business thinks, plans, and delivers.


It’s a rare opportunity to shape from within, in a company that’s building its design maturity and has strong appetite for innovation. You’ll be working with brilliant, values-led professionals, solving genuinely juicy problems and helping an entire industry evolve.