Contract: Permanent / 37.Days of Work: Monday - Friday
● Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
As a Maintenance Control Assistant you will be working as part of a team who are responsible for the effective cost management of breakdowns and maintenance of our Fleet of DPD Vans.
In this role your key focus will be to deal with incoming calls ensuring that they are answered and acted upon to ensure that there is minimal disruption to the network, you will analyse data to prevent reoccurrence and organise planned maintenance across the UK. You will be liaising with maintenance suppliers to make sure efficient repairs are carried out, and all relevant cost data will be recorded on to our in-house systems.
Running daily weekly, monthly, annual reports to include service reports, MOT and performance reports
● General department administration duties
To be successful in this role you must be able to evidence fantastic customer service skills ideally gained within a busy call centre or pressurised environment. You will be a strong communicator and an excellent telephone manner .You will evidence strong organisational skills, and have the ability to analyse data. Be a proficient IT user with experience of the Microsoft package or Google Suite.
● We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. Holiday trading
● Free life assurance of 4 x salary on joining the pension scheme
● Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
● Free eye tests and support with the cost of glasses
DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!