We are looking for a 1 or 2 Receptionist to join the team to work within our busy GP Surgery based in Coventry. Full Time and Part-time vacancy available.
Main duties of the job
* Deal with patient enquiries, on the phone and face to face, making appointments as necessary.
* Signpost calls to various internal/external roles within the PCN, be confident in your ability to signpost (with appropriate training)
* Carry out requests for repeat prescriptions.
* Complete the appropriate paperwork for all new patient registrations ensuring that all information is clear and accurate to prevent delays in registering.
* Follow the procedures for opening and closing the surgery.
* Assist with tasks such as assigning electronic results to GPs, monitoring them, and actioning any requests made by the GPs within appropriate timescales.
* Check the Surgery email on a regular basis to ensure any requests are quickly picked up and actioned accordingly.
* Incoming post to be opened and scanned/filed into patient computer records using the DOCMAN system.
* Register patients for on-line appointment bookings.
* To undertake any other tasks/duties as determined by the Doctors, Receptionist Manager & Practice Manager in accordance with this grade of post.
About us
We have a friendly team at Sky Blue Medical Group who are all committed to providing a high standard of service and clinical care to our patients. We have approx. 16,500 patients registered currently and are a high achieving QOF practice. We are proud of our GMST Training status and actively encourage learning throughout both our non-clinical and clinical team members. We are a well-established, forward-thinking, dynamic team working over 2 sites in Coventry. We are part of Central PCN with 4 other surgeries in the area. More information about us can be found on our website (www.skybluemedicalgroup.co.uk). PLEASE NOTE - IF YOU ARE A PATIENT OF OURS AND ARE SUCCESSFUL WITH THE ROLE, YOU WILL NEED TO FIND ANOTHER SURGERY TO BE REGISTERED AT.
Job responsibilities
* Deal with patient enquiries, on the phone and face to face, making appointments as necessary.
* Signpost calls to various internal/external roles within the PCN, be confident in your ability to signpost (with appropriate training)
* Carry out requests for repeat prescriptions.
* Complete the appropriate paperwork for all new patient registrations ensuring that all information is clear and accurate to prevent delays in registering.
* Follow the procedures for opening and closing the surgery.
* Assist with tasks such as assigning electronic results to GPs, monitoring them, and actioning any requests made by the GPs within appropriate timescales.
* Check the Surgery email on a regular basis to ensure any requests are quickly picked up and actioned accordingly.
* Incoming post to be opened and scanned/filed into patient computer records using the DOCMAN system.
* Register patients for on-line appointment bookings.
* To undertake any other tasks/duties as determined by the Doctors, Receptionist Manager & Practice Manager in accordance with this grade of post.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience of working in primary care
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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