We are seeking an experienced 3rd Line Support Technician to join our IT team, focusing on the management and support of our modern workplace environment with a strong emphasis on Microsoft Intune. The ideal candidate will handle complex technical issues, participate in IT projects, and drive the implementation of modern workplace technologies.
Key Responsibilities:
1. Intune/JAMF/Kandji Management: Administer device management, application deployment, and ensuring compliance with company policies.
2. Modern Workplace Management: Lead initiatives to enhance our modern workplace, including Windows Autopilot, Azure AD, and conditional access policies.
3. 3rd Line Support: Resolve escalated issues where standard troubleshooting fails, including complex network, hardware, software, and security problems.
4. Project Participation: Actively engage in IT projects, from planning through to implementation, particularly in areas like endpoint security, automation, and system upgrades.
5. Azure Integration: Utilize Azure AD for identity management, ensuring seamless integration with other Microsoft services.
6. Documentation and Knowledge Sharing: Maintain comprehensive documentation for support processes and solutions; share knowledge with junior support staff.
7. Incident Management: Lead in critical incident response, root cause analysis, and implement preventive measures.
Qualifications:
1. Bachelor’s degree in computer science, Information Technology, or related field.
2. Minimum of 5 years of experience in IT support, with at least 3 years in a 3rd line role or similar.
3. Certifications: Microsoft Certified: Enterprise Administrator Expert or similar Azure or Microsoft qualifications preferred.
4. Deep knowledge of Intune, SCCM, and other modern management tools.
5. Strong problem-solving skills and the ability to work under pressure.
6. Experience with project management methodologies is advantageous.
Skills:
1. Excellent understanding of Windows Server, Azure, AD/Entra, MDM platforms.
2. Proficiency in PowerShell or other scripting languages for automation.
3. Good interpersonal and communication skills, both oral and written.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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