Band 3
Main area: Waiting List Coordination/Bookings
Grade: Band 3
Contract: 12 months (Fixed term)
Hours: Full time - 37.5 hours per week (Monday to Friday (8-4pm))
Job ref: 349-MCH-7019703C*
Site: Royal Manchester Children's Hospital
Town: Manchester
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 03/03/2025 23:59
Job Overview
There is an exciting opportunity to join a friendly team within the Allergy and Immunology department at Royal Manchester Children's Hospital.
Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, providing extraordinary opportunities.
We’ve created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system launched in September 2022.
At MFT, we create and foster a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Main Duties of the Job
We are looking to recruit a highly motivated and enthusiastic individual to provide comprehensive administrative and booking support for our food/drug challenge service at Royal Manchester Children’s Hospital.
You must have good all-round administration skills, excellent interpersonal skills, and be computer literate, with a working knowledge of MS Office. You must be able to prioritise incoming work to meet deadlines. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels. You must be able to use your own initiative, be flexible, and work independently. You must be able to effectively deal with queries from internal and external contacts by phone and e-mail.
Person Specification
Experience
Essential Criteria:
* Able to work under pressure and solve problems independently
* Team player, flexible and helpful attitude
Desirable Criteria:
* Previous use of the new EPR system, HIVE.
Qualifications
Essential Criteria:
* Educated to GCSE level or equivalent
Desirable Criteria:
* Evidence of further development
Skills
Essential Criteria:
* Excellent verbal, written and communication skills
* Competent use of MS Office, Outlook, Excel
Knowledge
Essential Criteria:
* Understanding of administrative processes within a customer services environment
Personal Attributes
Essential Criteria:
* Able to work well in a team environment and interact effectively with different professionals
* Ability to manage workload and prioritise competing tasks
* Committed to delivering high standards of patient care
Employer Certification / Accreditation Badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Further Details / Informal Visits Contact
Name: Laura Bayliff
Job title: Assistant Operational Manager
Email address: laura.bayliff@mft.nhs.uk
Telephone number: 0161 276 3471
We’re looking forward to hearing from you! #J-18808-Ljbffr