Summary
Do you like meeting people and helping others? Looking for a challenge? If so, this is the apprenticeship for you! We are looking for someone who likes to be busy, is organised and works well under pressure; in a team and individually. Is this you? If so don't delay and apply to undertake this apprenticeship where 2 days are never the same.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
If aged 19 or over after 12 months of employment, you will then be paid the National Minimum Wage for your age.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.00am - 4.00pm.
37 hours 30 minutes a week
Start date
Sunday 1 June 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a Business Administration Apprentice, your typical day involves supporting various administrative tasks within the company. You'll:
* Assist with organising and scheduling appointments, meetings, and events
* Assist with secretarial work
* Manage incoming and outgoing correspondence, including emails, letters, and phone calls
* Maintain electronic and paper filing systems, ensuring documents are organised and accessible
* Assist with data entry, record-keeping, and database management tasks
* Provide general administrative support to colleagues, such as photocopying, faxing, and filing
* Perform clinical coding on patient records
* Support registrations team with patient registration processes
* Write minutes of meeting
* Carryout administrative tasks for Practice Manager and Partners
* Collaborate with team members on special projects or initiatives as needed
* Participate in training sessions and professional development opportunities to enhance your skills and knowledge in business administration
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop your administrative skills while contributing to the efficiency and success of the company.
Where you’ll work
This apprenticeship is available in these locations:
* 26 Old Dover Road, Canterbury, CT1 3JH
* 53 ISLAND ROAD, STURRY, CANTERBURY, CT2 0EF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF ENGLAND TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* The apprentice will have an assigned Educator from Heart Of England Traiing whom they will meet with via teams on a regular basis.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
A DBS check will need to be completed.