London sets the perfect stage for The Standard’s flagship European property, and just like The Standard, London is anything but standard. Since its opening in July 2019, The Standard, London has boldly propelled The Standard brand onto the international stage.
The Standard, London has 266 rooms ranging from our snug Cosy Core rooms to terraced suites with outdoor bathtubs overlooking the dramatic St Pancras station. On the ground floor, you'll find Double Standard, our street-facing bar, restaurant and beer garden home of our legendary burger, Isla offers an approachable seasonal menu with all day dining from long, lounging al fresco meals on the terrace to meetings over breakfast. Next door is The Library Lounge, where our carefully curated library pays homage to the building’s original use, and, our Sounds Studio, home of our culture hub. On the 10th floor you will find Decimo where Chef Peter Sanchez-Iglesias showcases his live-fire cooking surrounded by 360-degree views of London - accessible by our iconic exterior red pill lift. Sweeties is our cocktail bar, discotheque and late-night lounge bringing playful drinks and glorious misbehaviour to the top of The Standard, London. Finally, there is our Rooftop that offers alfresco drinks and street food, with panoramic city views during the summer months.
At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests, and vibrate social energy, across our guest spaces day and night. We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a General Manager who will embody our ‘Anything but Standard’ ethos and assume full responsibility for our entire operation.
Your role
As the General Manager for The Standard, London you will work in partnership with the VP of Operations, Ownership and our Senior Leadership team to oversee the operational management of our European flagship property to ensure that our business objectives are met.
This role is pivotal within the business to ensure that strategic commercial decisions flow through all areas of the operation to ensure productivity and profit is maintained at optimum levels. You will lead and guide the senior team through revenue generation, labour productivity and cost control in line with our annual budget. With this in mind, you will lead and manage the Annual Budget, Annual Marketing Plan, Annual Capital Expenditure Plan, and Forecasts/Re-forecasts in conjunction with our ownership and ensure strategic objectives are communicated to the team to share the ‘big picture’.
Naturally you will be a strong operator with a solid background within both Rooms and F&B to enable you to take a pragmatic & creative approach to the business in order to develop new concepts, take an active role in hotel programming & events and develop partnerships to support revenue generation across all areas of the business. Your keen eye for details means that you never miss a thing, and your presence within the operation will ensure that our property is maintained meticulously and each area staged to optimise our guest’s experience.
We are of course The Standard, and you will play an active role in hosting our guests, from our many parties and events to daily meet and greets with our regular guests. You will also work closely with our Culture and nightlife team who coordinate a range of events and programming across the hotel to help create an ultimate late-night destination in London, that is anything but Standard! With this in mind, it is important that you have a good understanding of a busy nightlife operation.
Equally important are our team and you will work closely with our HR team to ensure that effective communication cascades down through all levels through regular meetings and updates, teamwork is effective and that all team members embody our culture and values. Finally, you will take overall responsibility across the business for the implementation of company policies and procedures to ensure that all statutory and legal obligations are met, from licensing, fire, health & safety through to insurance and GDPR requirements.
As a natural team leader, you remain calm during challenging situations with the ability to lead, motivate and coach your team to enable them to develop and grow their skills. This is not a ‘Standard’ General Manager role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.
Do you have what it takes to be our General Manager at The Standard....
A minimum of 5+ years’ experience as a General Manager, Deputy General Manager or Hotel Manager gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in London is essential for this role.
In addition to this you may also have….
* A background in a High-Volume property with a complex multi-outlet F&B operation
* A solid understanding of the London Hotel market, competitors and business trends
* A good understanding or experience of managing a busy Nightlife operation and be familiar with the arts, music, and entertainment industries
* Excellent understanding of Revenue Management
* Have previously managed the full end to end budgeting process with excellent commercial acumen, ideally with experience of working with private ownership
* Have previously led and managed a large team (circa 320 employees)
* Experience across a range of senior management disciplines, with exceptional attention to detail and the ability to work on multiple projects simultaneously
* Be highly social, motivated, and pro-active; you’ll need to be the life and soul of the party!!
* You will need to have a flexible approach to working hours including some late nights as we host a regular nightlife programme and parties within the hotel.
If you think you have what it takes to be our General Manager at The Standard, we’d love to hear from you!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
* Highly Competitive Salary Package
* Bonus Scheme
* Private Medical Insurance
* Life Assurance (4 x Annual Salary)
* 33 days Annual leave (inclusive of public holidays)
* Business Travel Insurance
* Medical Assistance (including online GP and Physio)
* Employee Assistance Programme with Well-being service
* Worldwide Travel Discounts via The Standard Advantage platform & Hyatt International
* Employee & Family Rates across all Hyatt Hotels
* In-house Experience Programme
* F&B Discounts ranging from 25-50%
* Recruitment Referral Bonus up to £1,000
* Tuition Aid Scheme & subsidised training
* Season Ticket Loan & Bike 2 Work Scheme
* Social Committee with regular monthly social activities
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