Co-ordination of management, front of the house and kitchen staff. hire, supervise, training, conducting performance evaluations, and addressing any issues with staff members while following the restaurant's policies and guidelines. gathering customer feedback to address and manage complaints. Training servers in proper customer service techniques, such as greeting customers, recommending menu selections, describing specials, and suggesting wine pairings. Assist Floor Manager in the dining area by monitoring the volume of customers to ensure that wait times are reasonable. Minimum 2 years experience of working at a supervisor/manager level in a food service premises. Understanding of Health & Safety procedures and food hygiene. Fluent in the English Language (Minimum B1 level/IELTS score 4.0 minimum).