Job Summary
Are you looking for a new and exciting career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).
The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.
As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.
Main duties of the job
Key Responsibilities Will Include:
1. Provide effective leadership to all staff in SARC contracts in the Midlands.
2. Manage the client relationship with senior client stakeholders ensuring satisfaction with the service and identifying opportunities to grow service offerings.
3. Maintain a highly visible presence to staff, NHSE & Police, and patients.
4. Act as a role model leading on developing and embedding quality standards in line with MHL policy and our regulators.
5. Ensure high quality, evidence-based, patient-focused care is provided to all patients.
6. Ensure all client and company KPIs are met and reported on as required.
7. Oversee the rotas ensuring compliance with client KPIs.
8. Promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders.
About Us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.
Date posted: 12 March 2025
Pay scheme: Other
Salary: £45,000 to £45,000 a year
Contract: Permanent
Working pattern: Full-time
Reference number: oc-1741357418-4SA0L
Job locations: Stoke-on-Trent, ST6 2JU
Company Benefits
* Enhanced sickness pay scheme
* Enhanced Maternity Pay after 1 year's service
* Enhanced Adoption Pay after 1 year's service
* Well-being programme
* Advanced rota planning for better work-life balance
* 6 weeks annual leave
* Pension Scheme
* Bonus Scheme
* Life Assurance
* Employee Assistant Programme
* Long Service/Team of the Month Awards
* A range of accredited and CPD training courses and masterclasses
* Funding for higher education courses after one year's service
DE&I
Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Person Specification
Qualifications Essential
* UK driving license and access to a vehicle for travel across SARC's.
* Advanced DBS and level 2 Police vetting will be required.
Desirable
* Qualified Registered Nurse, Midwife, Paramedic.
Experience Essential
* Previous management experience (leadership and management of teams)
* Robust skills in Microsoft office including Word, Excel, SharePoint, etc.
* Knowledge and understanding of safeguarding children and adults.
* Knowledge and understanding of confidentiality.
* Experience of autonomous working.
* Knowledge of the Criminal Justice / Healthcare sector.
* Attention to Detail.
Desirable
* Phlebotomy skills.
* A minimum of 3 years + relevant post Nurse, Midwife, Paramedic qualification experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Mountain Healthcare Ltd
Address: Stoke-on-Trent, ST6 2JU
Employer's website: Mountain Healthcare #J-18808-Ljbffr