Job Title : General Manager – Specialty Coffee Shop & Events Location : Islington, Essex Road About Us : We are a thriving specialty coffee shop that takes pride in our carefully curated coffee offerings and welcoming atmosphere. In addition to serving exceptional coffee, we host a variety of events to bring our community together and showcase our space. We’re passionate about creating memorable experiences for our customers and are looking for a General Manager who shares our vision and values. Role Overview As General Manager, you will take charge of the day-to-day operations of the coffee shop while driving its growth and success. You’ll lead by example, fostering a kind, inclusive, and customer-focused environment. You’ll oversee the planning and execution of events, ensuring they align with our brand ethos and exceed customer expectations. Key Responsibilities Operations & Team Leadership Oversee all aspects of daily operations, including scheduling, inventory management, and compliance. Recruit, train, and manage staff, ensuring they are inspired and supported to deliver excellent customer service. Maintain a clean, safe, and welcoming space for customers and staff. Coffee Expertise (training offered) Maintain the highest standards for coffee quality and presentation. Act as a coffee ambassador, sharing your passion and knowledge with customers and the team. Work closely with the head roaster to curate seasonal offerings. Event Management Plan and execute events, from community workshops and tastings to private hires. Collaborate with the marketing team to promote events and grow participation. Manage logistics to ensure events run smoothly and create memorable customer experiences. Sales & Growth Monitor KPIs and drive sales to meet targets, with salary increases tied to success. Innovate and implement new ideas to grow the business and expand our customer base. Actively engage with customers, building relationships and creating a loyal community. About You Passionate about Coffee : You live and breathe coffee, with experience in specialty coffee and a drive to continuously learn. A Natural Leader : You inspire those around you, leading with kindness, clarity, and professionalism. Outgoing & Social : You love engaging with people and creating a positive environment for staff and customers alike. Organized & Detail-Oriented : You have excellent time management skills and can juggle multiple priorities with ease. Creative Problem Solver : You thrive on finding solutions and driving improvement. Experience in Events : You’re comfortable planning and managing events, ensuring every detail is on point. Perks Competitive starting salary with performance-based increases. Opportunity to work in a dynamic and growing specialty coffee shop. Regular training and opportunities for professional development. A supportive, social, and inclusive work environment. Free specialty coffee and discounts on shop offerings. How to Apply If you’re ready to take on this exciting role, send your CV and a cover letter explaining why you’re the perfect fit for our team to Andybroodroastery.com We can’t wait to hear from you