Operations Manager
A quick look at the role.
To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.
Why it’s an opportunity not to be wasted.
* Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
* Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
* Manage, motivate, train and develop team as required.
* Deal effectively with underperformance, implementing disciplinary procedures as appropriate.
* Absence management, e.g. conduct return to work interviews.
* Manage the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
* On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
* Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.
* Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures.
* Deputise for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.
Here’s what we require:
Education / Qualifications
* CPC is desirable.
Experience
* Experience as Transport Manager or position of similar responsibility in Services or Logistics industry.
* People and health & safety management in a unionised environment.
* Proven track record of working to clearly defined service delivery KPI’s.
* Demonstrable experience of successful resource management / cost control.
* Lean Management Understanding.
* Experience with route planning software such as Route Monkey, DPS (LogiX) etc.
Technical Knowledge
* Local geographical knowledge and transport legislation is desirable.
* Knowledge and understanding of the requirements of working within a time critical service environment.
* Waste industry knowledge including relevant laws would be ideal.
#J-18808-Ljbffr