KNOWLEDGE & SKILLS
* Good written and verbal English
* Strong organisational skills
* Extremely self-motivated
* Ability to seek out, manage and influence opportunities for continuous improvement and change
* Educated approach to problem solving and dealing with issues
* Ability to communicate at all levels within the organisation
* Ability to drive performance by holding self and others accountable for agreed deliverables
* Demonstrate high morale and commitment through improving working practices and environment
* Ability to liaise with employees and customers at all levels
* Positive and proactive attitude
* Previous experience in a related employment environment
* Ability to initiate new ideas to improve own and team performance
* Show resilience and reliability even in difficult circumstances
Responsibilities
Professional and effective running of receipt/despatch of mail & small stores under direct supervision. Responsible for, but not limited to, the exceptional service, business support, and delivery to contribute to the effective administration and communication of the day-to-day activities relating to client requirements within the mail and stores department. Assist with administration and additional demands set by the supervisor and manager. Work closely with all WPS team members to provide a proactive and positive approach, efficiently meeting business needs.
Job duties
* Carry out requirements in support of receipt and despatch of post and stores, including all documentation and processes
* Through sound judgement and clear direction, ensure an exceptional customer service experience
* Provide a prompt, efficient, professional, and polite response to both visitors and internal customers, either face-to-face, via telephone, or email communications
* Respond in a professional and courteous manner to every visitor/caller
* Take an active role in supporting other members of the WPS team
* Adhere to the Service Level Agreement and Key Performance Indicators
* Maintain a professional and effective service while showing a high degree of attention to detail
* Collect data, provide reports, and maintain records as required
* Provide operational support to management as needed
* Collate information for reporting purposes and track/resolving issues
* Comply with company and statutory requirements regarding health, safety, fire, and hygiene
* Communicate with line manager/supervisor regarding holiday/sickness cover and assist when required
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