Travel Coordinator | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
This position provides support to the Travel Department of the Europe North Area and is based in the Area Office in High Wycombe.
Coordinates travel arrangements for Church missionaries, employees, General Authorities and other Church representatives. Secures travel reservations via air, rail, rental car and hotel throughout the world. Coordinates visa acquisition as needed. Resolves a wide variety of complex travel and/or documentation problems in a responsive and professional manner. Ensures a smooth travel experience for customers.
Responsibilities
* Plan travel itineraries, utilizing the most convenient means of travel, advising of options available as well as associated costs.
* Manage the booking of travel reservations for airlines, hotels, trains, automobiles, etc. through the reservations system, internet, or directly with vendors.
* Prepare itineraries, with appropriate detail (restrictions, etc.) and other helpful information for traveller usage.
* Ensure that the appropriate visa is obtained, and documents audited for accuracy, if required.
* Follow appropriate accounting guidelines in the invoicing, payment, and billing of all transactions.
* Credit card and payment reconciliation.
* Correspond regularly with consulates or other governmental bodies, which may include arranging a traveller's personal visit with them.
* Monitor departing and arriving missionaries from and to the Area and liaise effectively with main stakeholders.
* Work outside of normal working hours as needed, sorting out emergency travel arrangements (e.g. cancellations, rebooking).
Qualifications
* Strong commitment to the values and mission of the Church of Jesus Christ of Latter-day Saints.
* Two years of college plus two years of travel industry experience or an equivalent combination of education and experience.
* Professional and clear verbal and written communication skills.
* Must have excellent customer service skills and be sensitive to client needs.
* Must have intermediate computer skills and be proficient in Microsoft applications.
* Must be able to work accurately at a high rate of efficiency and take on a large workload.
* Exhibit professional behaviour including, but not limited to; trustworthiness, autonomy, hands-on approach, engagement, dependability, self-management, ability to prioritize, positive attitude, etc.
* Travel Certification preferred.
* Working knowledge of any of the following languages: Russian, Latvian, Lithuanian, Estonian or Portuguese would be beneficial.
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