This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Title:
Customer Experience Representative
Location:
Newland House
These are Full Time Office-based roles.
Summary of Role:
The Customer Experience Representative will maintain and expand relationships within a portfolio of customers. Through a pro-active and passionate approach, the Customer Experience Representative will ensure customer’s needs and expectations are exceeded and documented in accordance with company standards.
Responsibilities:
1. Service customer enquiries via phone and email to provide an excellent customer experience.
2. Meet and exceed business and department SLA’s, from responding to a query to providing a customer a quotation.
3. Proactively upsell products and services to existing customers.
4. Identify new opportunities for products outside of the contracted categories.
5. Utilise internal category representatives to support with category growth.
6. Keep accurate databases of customer information and opportunity.
7. Promote relevant campaigns within the portfolio of accounts.
8. Utilise information systems to conduct trend and gap analysis.
9. Hit daily, weekly and monthly KPI’s, as outlined by the Customer Experience Manager.
10. Hit a monthly Sales & GP target for the channel.
11. Actively contribute to a positive working environment, whilst promoting the business’ core values and required culture.
Skills, Knowledge and Qualities Required:
The ideal candidate will possess the following:
1. 2 years’ experience in a similar role would be beneficial.
2. Track record in a customer focussed telephony environment.
3. Proficiency in Microsoft Office for Windows (Outlook, Word and Excel).
4. The ability to multitask, be organised, agree priorities, and meet deadlines.
5. The ability to work to targets.
6. The ability to adapt to change.
7. Excellent verbal and written communication skills.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Customer Service
Industries:
Staffing and Recruiting
#J-18808-Ljbffr