Insurance Administrator
We have an exciting opportunity for someone with excellent customer service to carry out administrative duties for our client, who is an established household name in insurance. This is a full-time role based in Ashford; however, you may be expected to cover sickness/holiday at Whitfield and Tenterden, so you will need to be able to drive. You will be working 35 hours a week (Monday to Friday 9 am to 5 pm with an hour for lunch). The ideal candidate will have experience in customer service/customer-facing roles, which is highly desirable.
Salary: Up to £22,500 per annum, dependent on experience, plus a host of benefits to include:
* 26 days holiday plus bank holidays
* The option to buy or sell 5 days after probation
* Birthday day off
* Health Shield cash-back plan
* Death in service
* Free parking
* Friday fruit delivery
* Annual company trips for staff
Duties will include:
* Positive interactions with customers by answering incoming calls, directing them to the appropriate person, greeting visitors to the office, and contacting customers to support their insurance needs, e.g., booking review meetings.
* Effective management of stock, ordering marketing and business stationery.
* Efficient management of incoming and outgoing post.
* Supporting the New Business and Marketing team with organizing external events and updating social media accounts appropriately.
* Supporting the Agency Manager with organizing internal events and training.
* Effective administration of credit control processes, including customer payments and processing refund requests within required timeframes.
* Work across the Administration Team, providing cover for absences or high workloads as required.
* Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs, and exceeding expectations.
Full training will be provided (which may include additional travel and staying away from home to attend training courses). There may be occasional weekend work/public holidays to support agency events. Own transport and a UK driving licence are required.
CVs in Word format please.
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