Join our IT Support Desk apprenticeship and become a master of technical support! You'll be the superhero providing first-line hardware and software support to all departments. Embrace the excitement and be part of our forward-thinking IT team! Apply now!
Our Tasks
* Assist the IT Support desk technicians in the provision of first line hardware, software and technical support to all departments.
* Learn and carry out duties and responsibilities in first line support.
* Learn the process to report all incidents or problems to the IT Team leader.
* Maintain record of work undertaken via help desk entries and produce reports when required.
* Learn to maintain an administrative and orderly system for the department.
* Attend training courses and meetings as necessary and ensure course work is kept up to date and on schedule for time deadlines.
* Work effectively with other people from different departments, promoting our EGGER team spirit at all times.
* Carry out any special projects as required by the IT Team Leader.
* Completing coursework in relation to the Information & Communication Technical Standard.
Our Requirements
* Good standard of education, minimum of 5 GCSE’s (or equivalent) grade 4 and above, including Maths and English.
* Full UK Driving License.
* Must be competent in the use of Microsoft Office Products (Word, Excel, Outlook, and PowerPoint).
* Must be well organised, efficient, personable and have a good, confident telephone manner.
* Networking experience preferable.
* Meet deadlines and prioritise workloads according to needs of business.
We Offer
The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.
Other benefits include:
* A competitive salary and pension scheme (with Life Assurance).
* Private Health Cash Plan.
* An annual Christmas bonus and gift.
* Annual lifestyle and wellbeing checks.
* The chance to work for an international business operating across 11 countries.
* Subsidised travel to and from work.
* An environmental and sustainability focused employer.
* Tailored training and career development opportunities.
* The opportunity to take part in a range of employee wellbeing initiatives.
* On-site restaurant.
* Access to free fruit on a weekly basis.
* Free parking in a secure staff car park.
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