This is an exciting opportunity for a highly motivated, well-organised, dynamic and enthusiastic candidate to work within the surgical team to support the administrative duties within the service.
This is a pivotal role and we are looking for someone who is extremely organised with meticulous attention to detail, where you will liaise at all levels with clerical, medical and nursing staff, having a flexible approach and a professional attitude.
The post is critical to support the administrative service whilst being committed to meeting the national targets within RTT and Cancer pathways. The candidate will be dedicated to facilitate the smooth running of the patient journey by ensuring there are co-ordinated and streamlined administrative processes that revolve around the patient and their needs.
The role includes but is not limited to:
1. Booking of appointments
2. Resolving queries
3. Outgoing appointments
4. Dealing with post and other administrative duties
You will be expected to have excellent communication and customer service skills with experience in using computer systems. Good keyboard skills are essential for the post, and you should possess a current working knowledge of MS Word, Outlook and Excel.
You should possess a friendly and approachable manner, be able to work calmly under pressure and demonstrate an awareness of confidentiality issues. You will need to have excellent people skills, enjoy working in a busy, challenging environment, and have a positive approach to change.
The patient pathway Administrator (PPA) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online; however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Proud member of the Disability Confident employer scheme
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