Reference: ZG/100250122_1740646079
Posted: February 27, 2025
A luxury property developer operating in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in Kings Langley.
To be successful in this role, you must have good knowledge of the New Build Industry, as well as confidence in dealing with customers at all levels and diagnosing defects.
Responsibilities:
* Dealing with customers via phone, email, and face-to-face interactions.
* Discussing defects with customers and booking engineers or subcontractors for specialist issues as needed.
* Monitoring the Central Customer Service email inbox.
* Delivering excellent customer service and being the first point of contact for the team.
* Updating the CRM system with all communication with customers.
* Closing jobs on the system once completed.
* Booking engineers and subcontractors to carry out works.
* Maintaining good relationships with subcontractors for specialized works.
* Handling purchase order invoices.
If you would like to apply for this role, please do so below or for more information, please contact Zoe Georgiou at the Fawkes & Reece London office.
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