SERVICE ADVISOR
Location of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor / Service Administrator : Telford
Salary of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor / Service Administrator: £28,000 - £30,000 pa Depending on Experience
Hours of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor / Service Administrator : Monday to Friday Days 09:00am - 18:00pm
My client, a commercial vehicle workshop is looking for a Service Advisor / Fleet Administrator / Workshop Administrator for their depot in Telford.
The role of Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor / Service Administrator:
Reporting directly to the Depot Manager or Service Manager, the Service Advisor / Fleet Administrator / Workshop Administrator will be responsible for the day to day customer service for the workshop. The list of duties is subject to change and on occasions you may be required to carry out other duties due to business needs.
Task of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor / Service Administrator:
Input and create work orders on system
Allocate work to fitters on a daily basis
* Greeting customers
* Ordering of parts and link to work order
* Issue purchase orders to suppliers
* Deal with reported defects and arrange attendance for breakdown calls
* Goods receipt and close purchase orders
* Input labour hours and description of work
* Complete work orders and close jobs
* Handling of incoming telephone calls
* Arrange quotes for repairs
* Obtain purchase orders for recharges
* General depot administration
* Obtain and collate recharge information
* Planning of service inspections and MOT's
* Workshop filing
* Invoicing
* Control flow and process of all WIP
* Health and Safety compliance
A key part of the Service Advisor is to ensure work is allocated, invoicing is done and customers service levels are kept up.
The ideal Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor / Service Administrator will have previous experience working in a Commercial Vehicle / Transport or fleet / workshop environment, dealing with HGVs, HGV Clients and HGV Drivers delivering the vehicles .
If this Service Advisor role sounds like the job for you then please send your CV to Danica Baker at Sprint Recruitment