Assistant Business Manager, Stansted Airport
Full Time Permanent Contract
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace, becoming a global sensation across 50 markets with over 2,300 employees globally.
About the Role
You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are enthusiastic to meet and exceed targets, driving team performance through maximum motivation and placing customer experience at the forefront of your leadership style.
As an Assistant Business Manager, you will:
* Drive financial results in store to meet and exceed targets and key performance indicators.
* Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
* Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
* Lead by example to promote exceptional customer service and create a positive customer experience.
* Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
* Extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
* Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
* Create a positive and cooperative team culture in store through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
* Propose plans, events and other activities to unlock commercial success.
* Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
* Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
* Be flexible to work 5 days on a shift basis, including early and late shifts.
* Provide a five-year working and personal reference, along with a Criminal Reference Check due to the airside location.
About you
* Retail management experience
* A genuine passion for the beauty industry
* Commercial acumen
* People management experience
* Strategic planning experience
Why join us?
* We offer a structured induction programme – Charlotte’s Magic Academy, training on all aspects of the role to provide a red carpet customer experience.
* Structured career development – our team of industry experts support and work with you to explore your learning potential and career goals.
* Exclusive launches of our incredible products before anyone else, along with a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy.
* Access to Tilbury Treats – our rewards platform offering discounts on various services.
* Other fabulous benefits such as life assurance, birthdays off work, team sales incentives, and more.
At Charlotte Tilbury Beauty, we celebrate and support diversity by encouraging and hiring individuals with diverse backgrounds, cultures, voices, beliefs, and perspectives.
If you want to learn more about life at Charlotte Tilbury Beauty, please follow our LinkedIn page!
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