Customer Services Executive
Oldham – Office based
Salary £30k
Hours 8.30am – 4.30pm
Pension / DIS / Private Health
We are looking for an experienced Customer Service Executive to work on a full time permanent basis. The successful candidate will work closely with the planning department and the external sales team to maintain and improve a comprehensive service to our existing and potential new customers.
Principle Accountabilities
* Providing a co-ordinated point of contact and liaison between customers, external sales, production, & planning.
* To work closely with external sales representative(S) and nominated customers to provide a dedicated one to one service.
* To co-ordinate new price enquiries from specific existing customers.
* To input sales order data on computerised systems and process order acknowledgements etc. and advise clients/planning of any discrepancies or potential issues.
* Coordinate the setting up of ‘First Customer Order’ meetings where applicable in conjunction with the external sales representative.
* To liaise with all relevant departments in respect of customer complaints and action / feedback accordingly.
* To provide assistance with sales management, undertaking research, statistical analysis and ad hoc report writing as requested.
* Detailed knowledge of products and services.
Other functions will include:
> Progress chasing
> OTIF Reporting
> Bas...