IT Operations Manager - Data Performance
6-Month Contract
Reading
Hybrid working (2-3 Days/Week In-Office)
We're looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.
Key Responsibilities:
* Manage a team of 4, fostering a collaborative environment and driving performance.
* Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centers, retail operations, and more.
* Conduct statistical data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
* Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.
What We're Looking For:
* Proven experience in managing diverse teams and driving performance to achieve business outcomes.
* Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment
* Strong analytical skills with the ability to explain complex operational data in simple terms; your "data story" should resonate with both leadership and non-tech stakeholders.
* Strong experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
* Mobile telecoms experience is essential.
If this sounds like the perfect role for you, please share your CV with Jagadeshwar Sandhi at Jagadeshwar.sandhi@projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy.
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