Job Summary
We are a team of General Practice Assistants who support the practice in delivering excellent patient care by providing direct administrative support to our GPs. A developing team who are willing to deliver as much additional support to our GPs as, where and when they require it.
You will work with an assigned group of GPs, supporting them with:
* Task management
* Liaison with other agencies
* Arranging, managing and minuting meetings
* Planning and diary management
* Quality improvement activities
* Patient care and patient appointments
This is an exciting opportunity to make a difference which will lead directly to an improved patient experience.
If you share our vision of a happy and healthy Holderness and are looking for a new challenge, we would love to hear from you.
Main duties of the job
Your role will focus on supporting an assigned group of GPs to work as efficiently as possible, streamlining the way we do things in the practice. The administrative support you provide will support our GPs to spend less time on paperwork and organisation and more time with patients. To do this role successfully you will need to feel comfortable working in a busy and demanding environment, be computer literate (and adapt well to using new technology) and have excellent communication and administrative skills.
You will have excellent negotiation skills and be confident managing your own workload. Our ideal candidate will have experience of working in a health or social care setting and a deep understanding of patient care needs. We are also interested in hearing from people from a wide range of backgrounds who can demonstrate sound administrative skills and experience of delivering high quality customer or patient care.
About Us
We are a large rural GP practice based in the East Riding of Yorkshire. We look after around 34,000 patients and work from 7 different sites, you must also be willing to travel between sites as necessary.
As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients, we are passionate about good patient care and about being the kind of place that people want to work.
We believe that by having a great team, working together towards shared goals, the future for general practice and our patients can be a bright one.
We are a team of around 200, including 28 GPs, an extensive multi-disciplinary team of healthcare professionals and a great Patient Services Team.
Our size offers us the best of both worlds big enough for personal development, plenty of support and career progression but small enough to still feel like a close-knit team.
Holderness Health is a member of the NHS pension scheme, which is a generous defined benefit pension scheme which means you get a guaranteed level of benefit payable at retirement and life insurance.
We Also Offer Enhanced
* Annual leave entitlement - 25 days + bank holidays
* Maternity/Adoption pay*
* Occupational Sick Pay*
* Pro-rata Birthday Leave time off*
* following qualifying period
Job Description
Job responsibilities
Role Purpose
To support the practice in delivering excellent patient care by providing direct administrative support to our GPs. A developing team who are willing to deliver as much additional support to our GPs as, where and when they require it.
Task Management
* Complete basic (non-opinion) forms and core elements of some forms for the GP to approve and sign
* File normal blood results for assigned GPs, working to an agreed protocol
* Run daily searches to identify all lab reports that have been commented on and filed; action these requests
* Complete patient-related tasks assigned to you by a GP
* Co-ordinate general correspondence on behalf of assigned GPs
* Monitor GP buddy groups to ensure that tasks, bloods, referrals etc. are all up to date including during periods of holiday
* Code patient data and ensure accurate recording of information in the patient record
Liaison With Other Agencies
* Complete online referrals of patients to other providers (e.g. hospital consultants) at the request of the GP
* Help GPs liaise with outside agencies e.g. getting another health professional on the phone to ask for advice or arrange admission with the GP can continue with their consultation(s)
Meetings
* Support GP meetings with preparing agendas, taking minutes and maintaining action trackers (e.g. GP Lead Role Meeting, Clinical Meeting, Clinical Quality Meeting etc.)
Patient Appointments
* Arrange appointments, tests and follow up appointments for patients
* Reschedule GP appointments/clinics as required e.g. as a result of GP sickness absence
* Provide support for inviting patients to COVID and Flu Vaccination Programmes and any other prioritised practice initiatives
* Make suggestions for process improvements to improve attendance and reduce frequency of patient non-attendance
Planning and Diary Management
* Make best use of GP time by effective scheduling of follow up appointments, palliative care home visits etc.
* Manage process for future patient recalls e.g. when a patient needs to have a follow-up scan after a period of time
Quality Improvement
* Provide administrative support to GPs in achieving key quality targets (Quality Outcomes Framework, Investment & Impact Fund, and Primary Care Network Direct Enhanced Service)
* Support audit and quality improvement activity for assigned GPs
* Undertake projects to collect and improve the quality of information held with regard to patients e.g. preferred means of communication
Patient Care
* Obtain history and basic readings for patients at the request of the GP
* Explain treatment procedures to patients
* Manage effective communications with patients on behalf of assigned GPs (text messaging, calling etc.)
* Support the development and implementation of projects and initiatives aimed at improving care for patients
* Identify and address safeguarding concerns
* Identify carers of patients to ensure that they are coded and directed internally or externally for appropriate support
Team Working
* Provide support to other teams within the practice to ensure that quality patient care is always prioritised
Reporting
* Maintain effective records of activity and produce reports as required
* Ensure personal workplan is up to date
* Provide any agreed performance/activity data
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.
Person Specification
Additional Criteria Essential
* Computer literate with an ability to use the required IT systems and Microsoft Office.
* Excellent negotiation skills.
* Excellent communication skills, both verbal and written, telephone and face to face.
* Able to effectively manage own workload.
* Able to meet deadlines, work under pressure and balance priorities.
* Able to build and sustain relationships at all levels.
* Emotionally resilient and able to flag personal support needs to management when required.
* Committed to personal development.
* Approachable and flexible.
* Honest and reliable.
* Sensitive to patients needs.
* Ability and willingness to work across all Holderness Health sites.
* Ability, willingness and self-motivation to work from home environment as and when required.
Desirable
* Understanding of patient care needs.
* Knowledge of medical terminology.
* An understanding and knowledge of the workings of the NHS.
* Knowledge of one or more of the following areas: community services, palliative care, learning difficulties, dementia, care homes, mental health, long-term health conditions, frailty.
Qualifications Essential
* Good standard of general education (NVQ Level 2 or equivalent).
Desirable
* NVQ Level 3 or equivalent.
Experience Essential
* Experience of working in a busy and demanding environment.
* Experience of delivering high quality customer or patient care.
* Experience of general administration processes and record keeping.
Desirable
* Experience of working in a health or social care setting, ideally general practice.
* Experience of SystmOne clinical system.
* Experience of recording notes/actions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Holderness Health
Address
Church View Surgery
5 Market Hill House
Hedon
HU12 8JE
Employer's website
https://www.holdernesshealth.nhs.uk/ #J-18808-Ljbffr