Accounts Administrator
Reference: APR20255528
Expiry date: 21:00, Fri, 25th Apr 2025
Location: Southampton
Salary: Competitive
Benefits: Free life assurance, 5% salary employer pension contribution (subject to employee contributions), Profit share scheme after qualifying period, Staff discounts, uniform, 31 days holiday including bank holidays
Job Details:
Position: Accounts Administrator
Hours: 24 hours per week (Wednesday to Friday)
We have an excellent opportunity for a part-time Accounts Administrator to join the South Support team based at our Brewers Decorator Centre in Southampton - Chandlers Ford. This role involves providing effective and efficient administrative support to the region focusing on credit control and other general administration duties, ensuring the highest standards of customer service and adherence to Company Policy are maintained.
As a family-run business, we are proud of our long history within our industry and the growth of our branch network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Responsibilities:
1. Making contact with customers to chase and recover outstanding monies or arranging for others to do so.
2. Managing the credit control process using local knowledge and reference to Company Systems.
3. Establishing and building good relationships with customers over all aspects of credit/cash/accounts payments.
4. Dealing effectively with customer queries and complaints relating to their accounts.
5. Efficient processing of new customer credit and cash card accounts.
6. Maintaining customer records and credit limits on credit accounts.
7. Reviewing credit limit reports.
8. Filing documentation daily (by location) and organizing disposal as appropriate.
9. Following all relevant procedures regarding manual dockets, cash refunds, and returns notes to ensure completeness and accuracy of records.
10. Maintaining records and issuing manual documentation to all branches within the Region.
11. Ensuring till discrepancies are investigated and reported.
12. Visiting branches to provide support and training as required.
13. Producing correspondence (and quotations) as required.
Who We Are Looking For:
1. An experienced administrator with a proven track record in a customer service role.
2. Experience of daily cashing up procedures.
3. Experience of Accounts and Credit Control processes.
4. Strong organizational skills with the confidence to effectively plan and prioritize your workload.
5. Confidence in working on your own initiative.
6. Friendly and approachable manner with the ability to communicate with people at all levels.
7. Excellent telephone manners and communication skills.
8. An understanding of the importance of working well as part of a team and positively contributing to the team environment.
9. Proficient in the use of Microsoft Word and Excel to an intermediate level.
10. Ability to use Excel to analyze data.
11. Knowledge of K8/or similar POS system.
12. Flexibility to cover additional hours/holidays would be advantageous.
Benefits:
1. Competitive rates of pay.
2. 31 days holiday including bank holidays increasing with service.
3. Free life assurance.
4. 5% of your salary employer contribution to the pension plan (subject to employee contributions).
5. Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
6. Brewers Colleague discounts for home improvements.
7. Employee Assistance Programme - accessible to colleagues, partner/spouse, and dependents.
8. Access to Medicash, an optional funded scheme for routine healthcare treatments.
9. Discounts and rewards with selected partners.
10. Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans, and Helping Hand Loan Scheme.
11. Staff uniform and uniform cleaning tax relief.
12. Comprehensive Induction Programme.
13. Eligibility for additional benefits such as profit-related pay and enhanced Maternity and Paternity pay after a qualifying period.
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form. Please note - this role may be removed from listings before the closing date if we are successful in finding an appointment. Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.
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