Direct message the job poster from prosource.it
Talent Resourcer @ prosource.it | Talent Acquisition, Recruitment
2551 – Applications Support Engineers - Aberdeen
We have an excellent opportunity for highly motivated and skilled Applications Support Engineers to join our team in Aberdeen. These are key roles focusing on the deployment and management of software applications to support the company’s operations and will also form part of a project team undertaking transition and integration activities in support of a merger and acquisition (M&A). If you are a team player, possess excellent communication skills and have undertaken previous Applications Engineer roles we’d love to hear from you. This is a hybrid role working a 3/2 pattern (minimum of 3 days onsite).
What you’ll do
* Implement and support application solutions to meet business requirements
* Creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals)
* Complete knowledge transfer and hand over activities in support of M&A
* Support the application lifecycle from deployment, ongoing support and decommissioning activities
* Monitor application performance, identifying and resolving issues to ensure optimal functionality and user satisfaction
* Provide technical support for E&P business applications and services addressing any issues in a timely and effective manner for office based and offshore/field based users
* Seek opportunities to innovate and improve application development processes and technologies.
* Liaise with software vendors and service providers as required for application lifecycle support to ensure services meet requirements
* Utilise performance metrics to improve system stability and monitor and report on capacity metrics
* Participate in out of hours support rota as required
What to bring
* Experience of working in IT within the E&P or Energy sector
* Direct experience as a systems administrator in support of E&P applications
* Experience with RDBMS’s – SQL/Oracle
* Good familiarity with Windows operating systems (Client and Server)
* Working knowledge of security and access management (SSO, AD)
* Excellent problem-solving skills
* Good working knowledge of ITIL processes - change, incident and problem management processes
* Experience of agile methodologies
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
* Company Pension Scheme
* Private Medical Insurance
* Group Income Protection Plan
* Group Life Assurance
* Cycle to Work Scheme
* Prosocial Events
* Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.
Successful candidates will be subject to background and right to work checks.
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* IT Services and IT Consulting
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