Hours of Work: Variable - Up to full time during peak season
Hours: 32 hours per week - some evenings & weekends required
Who are we?
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.
Set in 650 acres of idyllic Angus countryside, Piperdam combines superb accommodation and award-winning facilities to create the ultimate Scottish Experience.
What we need in a nutshell:
We need someone who understands that food and drink are central to a happy holiday. Someone who can look after our guests’ every whim when they eat, drink, and relax in our bars and restaurants.
What you’ll be doing
Leading by example, you’ll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant. This includes:
* Being at the heart of the action, serving customers, clearing tables, solving problems, and leading your team.
* Managing rotas so that we always have the right level of cover.
* Identifying and sharing best practices with the team, including upselling effectively.
* Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimize wastage, and manage cleaning and other costs sensibly.
* Dealing with customer complaints and managing performance within your team.
* Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we’re exceptionally busy.
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience, and qualities you’ll need
If you feel you have the ability to lead a team with confidence in a busy environment and you can tick the following boxes, we want to hear from you:
* Previous experience in a fast-paced and busy F&B environment.
* Experience of driving revenue – we can help you with training.
* A problem solver who can manage difficult situations well.
* A champion in delivering excellence in customer service with evidence of previous successes.
* Preferably a level 2 hygiene certificate but this is not a deal breaker as we can do this training on site.
It’s the icing on the cake if you have specific experience in a holiday park, but don’t worry if you don’t, we provide lots of training.
What we can offer you
This is the perfect role to kick start your career with Away Resorts and it can lead to many more opportunities and career progression if you want it to. We look after you with a great range of benefits, including:
* Discounts on Away Resorts Holidays.
* On Park Discounts.
* Awards and Recognition.
Want to join our team? Here’s how to apply
Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion, and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!
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