Job Description
We are seeking a compassionate and organised Care Coordinator to join our team in Hexham, United Kingdom. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients whilst supporting our dedicated care professionals.
1. Develop and maintain efficient schedules for clients and care professionals, considering factors such as travel time, holidays, and last-minute changes
2. Match care professionals to new clients, arranging introductions and ensuring compatibility
3. Liaise with the client services team to ensure client needs are met and schedules are consistent where possible
4. Build and maintain positive relationships with both clients and care professionals
5. Collaborate with the recruitment team to ensure adequate staffing levels are maintained
6. Conduct care consultations, risk assessments, and develop comprehensive care plans
7. Carry out quality assurance visits to ensure service standards are met
8. Participate in on-call duties during weekdays and one weekend in four
9. Maintain accurate client and care professional information in the electronic scheduling system
10. Ensure compliance with equality, diversity, and equal opportunities policies
11. Adapt to changing circumstances and resolve scheduling conflicts efficiently
12. Contribute to the continuous improvement of care coordination processes
Qualifications
13. Proven experience in a scheduling role within home care or a relevant environment such as logistics
14. Proficiency in IT systems, including Microsoft Office or Google Suite
15. Experience with CRM software and ability to adapt to new technologies
16. Excellent communication skills, both verbal and written
17. Strong organisational and prioritisation skills with the ability to work calmly under pressure
18. Demonstrated ability to work collaboratively in a team environment
19. Keen attention to detail and ability to multitask effectively
20. Logical and analytical thinking with problem-solving skills
21. Self-motivated with the ability to work independently and meet deadlines
22. Knowledge of healthcare regulations and standards in the UK
23. Understanding of care planning and risk assessment processes
24. Empathetic approach with a genuine passion for providing high-quality care
25. Resilience and adaptability in managing changing priorities
26. Valid UK driving licence (for potential client visits)
27. Relevant qualifications in healthcare or social care (desirable)
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
A competitive salary of £26,250