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Duties and responsibilities related to the Switchboard Operator role:
* Answer incoming calls promptly and courteously.
* Direct calls to the appropriate department or individual.
* Manage switchboard console and other telecommunication devices effectively.
* Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
* Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About you:
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits of the Switchboard Operator role include:
* 12 complimentary nights a year across Hyatt Hotels worldwide.
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Uniform provided and laundered complimentary.
* Headspace membership and access to our Employee Assistance Programme.
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company!
Next Steps: Apply today for this Switchboard Operator role and start your journey with Hyatt Hotels!
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