Key Objectives
Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system.
Responsibilities Include:
1. Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times
2. To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports
3. To monitor supplied and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met
4. To monitor and control Warranty and Repair costs in line with departmental budgets
5. To keep up to date with relevant technical product information and industry regulations
Personal Attributes
1. Experience in an Aftersales/Service department – essential
2. Experience within a planning role - desirable
3. Excellent communication skills both written and verbal - essential
4. Process-driven, methodical approach to tasks
5. Good Business acumen, with the ability to produce and understand Finance and Management Reporting
6. Competence with IT programs such as Microsoft Excel, Word, PowerPoint
39 hours per week: Monday – Thursday 8.30am – 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion. Salary to be discussed DOE.
You will be expected on occasion to work later in the evening or weekends as business needs require.
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