Job Ref: FOC1450
Branch: Kaboodle
Location: Kaboodle, Londonderry
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Mixture of early and late shifts
Hours per week: 40
Posted date: 28/10/2024
Closing date: 30/11/2024
Are you energetic, friendly, and passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our team at Kaboodle, the city’s most unique entertainment destination!
As the Assistant Manager, you will be expected to take complete control and accountability for the day-to-day operation, ensuring the highest level of service is offered to all guests. You will lead our vibrant venue where great drinks and food meets an interactive experience!
The ideal candidate would possess excellent knowledge of food, cocktails, and drinks and be passionate about hospitality. This position requires at least 1 year of experience within a restaurant or bar environment. Outstanding leadership skills are required along with a clear vision of the level of service that is expected. You will be resourceful, efficient, and have an outstanding eye for detail.
Key Responsibilities:
* Manage the daily operations of Kaboodle.
* To be out and about, managing the day-to-day operation and ensuring exceptional guest service at peak times.
* To plan and ensure Kaboodle is ready for the day's business – preparing for the morning meeting and sharing information with the team.
* To ensure customer satisfaction throughout Kaboodle and maintaining quality control standards for products and services offered to the customers.
* To manage guest flow and seating arrangements ensuring a seamless guest journey.
* Ensure the control of costs and productivity.
* Keeping the team up to date and ensuring they meet all service and operational standards.
* Handle cash and card payments accurately, along with taking accountability for floats, change orders, and all end-of-day procedures.
* Develop sales plan in line with the annual budget, maximizing sales through up-selling, using incentives and promotions.
* Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
* To complete a weekly rota ensuring this is cost-effective and the right people are in the right places.
* To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives, and all other people management responsibilities.
* To empower the team to handle all guest feedback, positive and negative.
* Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
What we’re looking for:
* Manager in a similar role with 1 year of experience.
* Background in a busy establishment is preferred – so you will understand how we work and settle in quickly.
* Excellent customer service skills, standards-driven, good organizational skills.
* Ability to make decisions in a fast-paced environment and to enjoy it.
* Great at up-selling – anticipating customer needs as well as improving the bottom line.
* Ability to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring, and good rota management.
* Ability to communicate to and motivate your team providing day-to-day leadership and direction.
* Availability to work evenings, weekends, and holidays.
What we offer:
* Competitive pay with the opportunity for tips.
* Flexible working hours to suit your schedule.
* A fun, vibrant work environment in a leading entertainment venue.
* Opportunities for progression within the company.
* Staff discounts on food, drinks, and entertainment.
* Worldwide discount on IHG hotel rooms, for you, friends, and family.
If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!
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