Location:
Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Job Responsibilities:
* Ensures that all guests are treated in a prompt, professional and courteous manner.
* Sets the room for service, properly detailing all table accompaniments.
* Assist host in seating guest at beginning of shift and as needed.
* Acknowledges and greets guests by name when possible, and develops a rapport with guests.
* Takes guest orders completely and accurately, making suggestions, using suggestive selling techniques to create a balanced meal.
* Describes dinner features as needed, including menu changes and daily additions.
* Is knowledgeable and able to respond to all guest inquiries in an accurate and professional manner.
* Accurately enters orders into the point of sale.
* Prior to each course ensures that appropriate service items are on the table and that they are clean.
* Ensures that tables are properly maintained at all times, and is consistently aware of progress of tables.
* Responsible for delivering food and beverages to correct table and guest at appropriate time in the correct manner, including serving wine and champagne appropriately.
* Clears plates, crumbs table with a crumber into a napkin after clearing all plates.
* Offers dessert and espresso, after dinner cordials and ensures proper service.
* Follows through on special requests.
* Responsible for all aspects of the dining experience and must communicate well with kitchen, hosts, and management.
* Presents check and handles payment in a timely fashion that is appropriate for each meal period.
* Bids guest farewell.
* Responsible for ensuring side stations are completely stocked prior to and at the end of the night.
* Provides prompt, courteous service to all guests and team members while maintaining a friendly and pleasant atmosphere.
* Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
* Follows fundamental standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
* Maintain a safe and sanitary workplace.
* One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and checks back as appropriate with eye contact or words.
* Helps other team members when needed.
Minimum Education and Experience Requirements:
* Minimum 3 years as server in an upscale, full-service restaurant.
* A strategic thinker and creative problem solver who takes the initiative and ownership.
* Self-starter with a creative mind and a track record of putting ideas into practice and assessing results.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
* Ability to obtain a food handlers card.
Knowledge, Skills, and Abilities:
* Excellent verbal and written communication skills.
* Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
* Demonstrates the ability to establish credibility and rapport with operating leaders.
Physical Requirements:
* Must be able to work while standing for hours at a time.
* Must be able to lift up to 15 pounds at times.
* Ability to work flexible shifts and days of the week, including holidays.
#J-18808-Ljbffr