Lead Technical Services Specialist/ Infrastructure Architect/ IT Security Specialist (UK) Digital champion for O365 Deploy, install computers Fleet management Handover to users, including app install On behalf: Faros/SNOW (customer specific), ordering of HW, changing PC ownership Lifecycle of IT equipment Contact with external suppliers Should be part of VAS/Uptime support team Maintaining the smooth and efficient operation of the IT systems, infrastructure and back up facilities Point of escalation for all network and telephony technical incidents and problems. Taking ownership until problems are resolved.