Description As a Host You will be the face of Rockwater and will be responsible for ensuring that every guests receives a warm and friendly welcome and that their first impression of Rockwater is outstanding. Responsibility Responsibilities • Provide a warm and genuine welcome to every guest that enters Rockwater • Confirm any reservation details and escort each guest to the appropriate area of Rockwater depending on the purpose of their visit. • Interact with guests and display good product and company knowledge including the various menus available throughout Rockwater, any upcoming events, and our Openwater subscription. • Gather and pass on all guest details to the relevant waitstaff or manager regarding any requirements or preferences. • Ensure the entrance area is clean and tidy at all times. • Deal with guest reservations accordingly, ensuring that covers are distributed evenly between sections and that capacity is maximized • Ensure that our members tables are available at all times should they be needed. • Be aware of who our Rockwater members, regulars, and VIPs are and greet them accordingly. • Ensure that all covers are input onto Seven Rooms correctly • To write and hand out celebration cards for birthdays / anniversaries / graduations etc as per the reservation tags on the bookings. • Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene. • To always be presentable and to represent the Rockwater brand to the highest standard. • Ensure to follow up any guidance or instructions given to you by management (i.e overall restaurant cleaning). • Work well under pressure • Keep composure and be presentable at all times • Understand the customer; who they are, their expectations and how to effectively manage them to create the best experience and ensure repeat custom. • Be uncompromising in achieving company standards. • Communicate relevant information regularly, efficiently and concisely to the team and senior management. • Be able to adapt style when dealing with all kinds of people in a wide range of situations. • Quick rapport building with team and guests. Benefits and Rewards • Wagestream - Access your pay early • Employee referral scheme • Health assured - Employee assistance programme • 25% off your food bill up to 4 people • Free staff meals on shift • Free uniform Joining us isn't just about a job, it is about becoming part of a dynamic team that's all about creating unforgettable memories. As a bartender you will play a key role in crafting these cherished moments for our guests. IF you are excited about delivering outstanding experiences then step inside and discover the Rockwater way.