Seeking a dedicated Customer Service Representative to provide exceptional support within the retail industry. The successful candidate will have a passion for delivering top-tier customer experiences and a knack for problem-solving. Client Details I am working with a reputable organisation that prides itself on its commitment to high-quality products and exceptional customer service. With an established reputation in the market, they are focused on continuous growth and improvement. Description Providing exceptional customer service by responding to customer inquiries and concerns. Handling customer complaints and providing appropriate solutions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with internal departments. Ensuring customer satisfaction and providing professional customer support. Maintaining a high level of product knowledge and offering solutions based on client needs. Continuously improving through feedback. Profile A successful Customer Service Representative should have: Proven experience in customer service, preferably within the retail industry. Strong communication and interpersonal skills. Problem-solving skills and a solution-oriented mindset. Excellent knowledge of MS Office and CRM software. Exceptional ability to remain patient and polite, especially in stressful situations. Job Offer An hourly rate of £13.80 Access to hybrid working for a balanced work-life setup. Eligibility for a monthly bonus based on performance. On site parking for all staff members. A vibrant and supportive company culture that values each member of the team.