Mersey and West Lancashire Teaching Hospitals NHS Trust
We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, time management and attention to detail skills to join our existing Admin Team to support our very busy Integrated Discharge Team based at Whiston Hospital.
The post will be based at Whiston Hospital. You will be working in a busy environment and closely with the remainder of the Admin Team.
Communication and customer care is key in this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within various settings.
Main duties of the job
* Reception service for visitors, telephone callers and mail.
* To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas.
* To ensure that recording, processing and updating local authority systems is in line with their specific policies and procedures.
* Updating sickness and absence procedures.
* Stationery and equipment orders.
* Information and data processing and reporting.
* Maintaining patient/service user files.
* Minute taking.
* Updating Master Control Plan (patients who are medically optimised).
* All other duties that are considered appropriate to the post.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care: Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care: Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services: Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services: We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
* Rated Outstanding by CQC Inspection August 2018.
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal).
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job responsibilities
CLINICAL & PROFESSIONAL RESPONSIBILITIES:
* To ensure the confidentiality of all patient information in line with Data Protection/Caldecott legislation.
* To ensure the privacy and dignity of all patients is paramount and not compromised.
ADMINISTRATIVE RESPONSIBILITIES:
* Ensure all relevant records are kept up to date and accurate and recording is completed in line with Trust policies.
* Maintain statistical data for the role.
TEACHING & TRAINING RESPONSIBILITIES:
* Develop own skills and knowledge and contribute to the development of others.
RESEARCH & AUDIT:
* Assist colleagues in the undertaking of audits.
Person Specification
Qualifications
* Educated to GCSE level, grade C or above or equivalent qualification.
* NVQ Level 3 in Business Administration or equivalent qualification and/or experience.
* European Computer Driving Licence (ECDL).
Knowledge & Experience
* Experience of administrative work.
* Experience working in an office environment.
* Previous experience within a healthcare setting.
Skills
* Excellent IT skills with knowledge and experience of Microsoft Office products.
* Ability to prioritise workload, manage time effectively and meet deadlines.
* Understanding of the need for confidentiality.
* Effective organisational skills.
* Ability to work under pressure.
* Enthusiastic and motivated.
* Ability to learn new skills.
* Excellent customer care skills.
* Flexibility in approach to meet service needs.
* Data collection and audit experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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