Digital Content Strategist (Apply in minutes)
End Date: Monday 20 January 2025
Salary Range: £42,120 - £46,800
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary: You will be part of a team that is shaping Business and Commercial’s online banking experience, uplifting mobile app and online banking content; including product information tools, thematic content and help and support information, leading on the development of new navigation, uplifting customer emails, running AB tests, and delivering content upgrades to help achieve business objectives.
About this opportunity: Lloyds Banking Group (LBG) is changing and responding to the rapid transformation of our sector, helping us to be the best bank for customers. Our Business and Commercial Banking (BCB) division has business clients across a wide variety of sectors - from small businesses to multinational corporations and financial institutions. Many of the clients we support are household names, driving UK growth, and we’re committed to helping the UK economy by supporting British businesses.
The skills and background you'll need:
1. A solid understanding of content management systems, ideally GitHub (AEM is desirable)
2. A proactive approach, a desire to make a difference, a commitment to better and a real sense of accountability
3. Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of change
4. Excellent planning and organisation skills to ensure delivery according to business and customer requirements
5. An excellent stakeholder manager who proactively communicates with stakeholders to ensure work progresses and relationships are strengthened
What you’ll do:
1. Be a credible consultant across the business, truly understanding the capabilities of GitHub and AEM, building and releasing content changes in the business mobile app and online banking sites
2. Create content change requests alongside stakeholders ensuring relevancy, accuracy and quality and proactively challenging briefs to ensure optimum content is delivered
3. Test content changes, ensuring execution of content change to the business mobile app and desktop secure site are timely and accurate
4. Contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performance
About working for us: Our focus is to ensure we’re inclusive every day, and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. And it’s why we especially welcome applications from under-represented groups.
We also offer a wide-ranging benefits package, which includes:
1. A generous pension contribution of up to 15%
2. An annual performance-related bonus
3. Share schemes including free shares
4. Benefits you can adapt to your lifestyle, such as discounted shopping
5. 28 days’ holiday, with bank holidays on top
6. A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
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