Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10+ years of relevant experience
· Sound knowledge and provable experience with Cyber Security KPIs, KQIs
· Provable experience on designing and facilitating the implementation of Cyber Security Dashboards
· Sound knowledge and wide-experience with KPIs & KQIs and formal reporting on User Experience
· Experience in leading Dashboard development teams and working groups in military IT environments
· Experience in leading and instructing technical teams implementing KPIs and KQIs
· Sound knowledge of Dashboard UX Design, Transition and Operation processes with proven experience on one of these processes
· Sound knowledge of ITIL processes with proven experience on one of these processes
· Sound knowledge and experience of IT Service Level Management
· Experience in writing UX Deliverables, Requirements documentation and understanding translations into technical solutions
· Sound experience in reporting and use of BI tools
· Sound knowledge and experience with monitoring tools and techniques on measuring service quality
DUTIES/ROLE:
· Being the main interface with customers receiving, understanding, further developing and documenting the requirements related to Cyber Security KPIs and KQIs
· Develops a service performance dashboard design methodology, document it and present it in various forums where customers are involved
· Translates high-level customer and business requirements into actionable technical level requirements
· Communicates with SDMs, customers and other stakeholders and maintains common agreement
· Translates the KPI requirements into technical terms to enable automation of KPI dashboard reporting
· Tasks and guides data analysts for technical implementation of new or improved KPIs
· Ensures monitoring and reporting of agreed KPIs, provision of services, and quality of delivered services
· Produces technical documentation and status reports
· Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners
· Requirement management for data visualization through selfservice dashboards
· Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes