Customer Operations Team Lead
* Liverpool City Centre, hybrid two days per week on site
* £30,000-£35,000 starting salary (37.5 hour contract)
* Scope for an early/mid February start
Named Later is assisting a logistics technology business with the search for their first Customer Operations Team Lead. With an industry-first product built with proprietary technology, this organisation is building on extremely solid foundations. The senior leadership team came from the industry and their expertise is visible in every aspect of their product offering. Their customers trust them.
What is the role?
You will be leading an initial team of four, responsible for the day to day management of the customer facing platform. This will involve investigation and response to alerts generated by the platform, but you will also drive proactive interventions to improve the service being delivered. You will work collaboratively with Customer Success and Product teams to deliver feedback, all geared towards making the platform smarter and the customer experience even better.
What are the long term prospects?
This is a chance to join a technology-driven business with a proven product/market fit and a substantial client base. You would be a relatively early joiner (circa 20 employees currently) in a newly created role; the potential is as much as you make of it!
What kind of person are we looking for?
* Ideally you will have had formal experience in a leadership role with a customer facing element. You will have managed performance in accordance with relevant KPI/OKR frameworks and the coaching and development of others is something you're passionate about.
* The SaaS platform you will be overseeing ingests vast quantities of varied data on a daily basis. Experience in a similar environment would be beneficial but not essential.
* You will be curious and inquisitive, with the ability to ask questions and join the dots.
* A confident and empathetic communicator. From leading a team to interacting with the senior leadership team, you will be having a wide range of conversations on a daily basis.
Process
* Two stage interview with members of the senior leadership team.
What now?
If this has piqued your interest, click Apply to be considered!