Are you a business-focused Delivery Manager with the capacity to cultivate and maintain meaningful relationships?
I am working with an established IT Consultancy renowned for delivering scalable and sustainable software and technology solutions, and my client is looking for a Service Manager capable of vendor management; contract negotiations, delivery of cost-effective services, mediating between client and vendor, and spearheading operational efficiency.
As Service Delivery Manager, you will be involved with:
* Supplier Service and SLA Reviews.
* Reporting / forecasting operational budget spend and future demand.
* Produce Purchase Orders, Requisitions, and associated documentation.
* Evaluation of vendors/bidders and technically leveling proposals.
* Introduce terms into vendor contracts to ensure excellent levels of Service Delivery.
* Maintain contracts and services database and aid management reporting.
* Contribute to data improvement/value initiatives cross-function and cross-group.
* Investigate legacy contracts, opportunities, and make recommendations accordingly.
* Document and maintain pricing and charging mechanisms – avoid cost increases where possible.
* Supporting Cyber Security and Connected Car Management.
Technical Skills:
* Vendor Relationship Management: Serve as the primary point of contact for all vendor-related communications and foster open lines of communication.
* Vendor Performance Management: Establish and track vendor performance metrics and conduct regular performance reviews and implement improvement strategies as necessary.
* Contract Negotiation and Management: Ensure all contracts comply with legal and regulatory requirements. Monitor contract performance and address any issues that may arise.
* Vendor Sourcing and Evaluation: Identify potential vendors, assess their capabilities, and conduct due diligence to determine their suitability for the organization’s needs.
Certifications Needed:
* Certified Professional in Supply Management (CPSM)
* Certified Professional in Supplier Diversity (CPSD)
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