PURPOSE OF THE JOB The Account Manager will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery. The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier. KEY RESPONSIBILTIES Provide technical input and advice on temporary and permanent POS print projects as required Take briefs from the client including full specification details and deadline dates and manage from start to finish Suggest alternative options and innovation where possible Produce detailed specifications for internal and external clients based on client knowledge Brief suppliers on client requirements Deliver a high level of customer service Monitor projects to ensure they are delivered to specification and on time Ensure activity is recorded using the designated company tools Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print Implement new methods and procedures as required Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting Ensure invoicing procedures are followed Able to attend meetings as required Press passing when required and often out of normal working hours Work with Senior Account Manager to identify new business opportunities Agree and manage budgets and P&L’s Ensure profit is maximised through analysis of performance Deliver services to meet and exceed contracted SLA’s Manage and monitor objectives to meet key business drivers Ensure compliance with Regulatory and Company policies Measure customer satisfaction and take appropriate action KNOWLEDGE & SKILLS: Numerate with a strong commercial understanding Ability to manage multiple projects simultaneously Strong time management and prioritisation skills Able to work under pressure and to tight deadlines, with a good sense of humour Has a high level of technical print and point of sale knowledge with detailed understanding of different techniques including permanent and semi-permanent Experienced and confident with press passing Is professional, courteous and calm under pressure Has a project management mind-set Process driven, with an eye to sales and business development Approachable and confident to offer advice in meetings Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations Knowledge of Microsoft office, Workfront and Google Apps is preferred but not essential EXPERIENCE Experience in trouble shooting unexpected project issues and implementing preventative measures is preferred Experience in a client facing role is essential Experience in liaising directly with clients and advising on point of sale campaign print/digital solutions is preferred Temporary and permanent POS production and general operational print experience Experience of end to end campaign and stock management Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators) Previous experience working in print/ print management/ print buying/ marketing print procurement essential COMPETENCIES Customer Focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement. Innovation : Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities. Relationship Building : Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider market place and using this knowledge to develop networks and relationships. Team Player: Commitment to the organisations’/ departments’ common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses. Achievement Drive: W anting to do the best possible job to improve the performance of the business and the competitive position of HHG in the market place. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actioned. STANDARDS Health and Safety All employees have duties under the Health and Safety at Work Act 1974 to take care of themselves and of others that may be affected by their acts or omissions. All employees must, at all times, co-operate with their Managers and Supervisors in adhering to legal requirements and to company rules, policies and procedures. Any employee who fails to co-operate or who, in any way, compromises the standard and safety within any HH Global site will be subject to the appropriate procedures. Security: All employees are required to report any security incident and processing malfunctions to their immediate Supervisor or Manager. All employees are reminded that violation of the Company’s Information Security policies will be subject to the appropriate procedures. In some cases this could also be a criminal offence. We thank all applicants in advance for their interest in this position. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEAhhglobal.com Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to HR.EMEAhhglobal.com in the first instance. Other details Pay Type Salary Travel Required Yes Travel % 25 Job Start Date 02 June 2025