Brook Street is working on behalf of our client in Ballymena who is currently recruiting for a Customer Service Assistant to join the team. This role will suit an experienced service administrator with excellent office admin skills.
Duties:
1. Dealing with various customer enquiries via email/telephone.
2. Inputting customer orders on MIS system.
3. Manage and organise collections/deliveries.
4. Weekly/monthly customer reports.
5. Day-to-day tasks within the office, e.g., answering switchboard phone, filing.
6. Sampling to customers where required.
7. Produce customer certificates/COC's where required.
Minimum Requirements:
1. A minimum of 4 GCSEs to include Maths and English at grade C or above or equivalent.
2. At least 1 year's proven experience in an office-based admin role.
3. Must be computer literate - good knowledge of Microsoft Office packages.
4. A good telephone manner & strong communication skills are required as client liaison is critical to this role.
5. Must be able to deal with incoming calls regarding customer orders and queries.
6. Ability to multitask and complete tasks within defined time frames.
7. Must be able to work independently as well as part of a team.
8. Must be motivated and organised.
Hours of Work: Monday to Thursday from 08:30 - 17:30 and Friday from 08:30 to 13:00.
Salary: Negotiable depending on experience.
Please send CV to Colleen Farquharson via the apply link.
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