COMPANY: Bow Distribution & Warehousing, Part of the GBA Family
JOB TITLE: Customer Service & Account Manager
SHIFTS: Monday-Friday
SALARY: Up to £40,000 DOE
BASE: Alfreton (on-site working)
Job Description
Who are we?
Bow Distribution & Warehousing is an aggressively growing company specializing in the logistics marketplace. From the bedroom of our founder to a company that can boast an 8-figure turnover, 5 warehouses, and over 85 vehicles, employing over 150 people, we are certainly not resting on our laurels.
Our group consists of two trading companies, Silver X and Bow Distribution, and our passion is to provide the best service possible to our clients at a fair price, hiring, nurturing, and promoting the best talent and striving to maintain a fun, friendly, non-corporate work environment, giving our people the best chance of achieving success.
Why we need you?
As a Service Manager at The Silver X Group, you can expect creative freedom to run your team and processes to ensure maximum service standards and profitability. While you will be expected to uphold our core values and maintain key performance indicators, it is vitally important to us that as a business we not only train you to develop your skills should you wish to progress, but also teach you how to run a business commercially, ensuring you are fully engaged and able to make informed business decisions for us and our clients. We want you to own it, so a natural leadership approach is a must, as you will be involved in everything from sales, recruitment, operations, legal compliance, administration, and finance for your particular depot. You will be supported by our board and head office functions, reporting directly to the depot operations director.
Areas of Responsibility:
* Sales: Be able to demonstrate sophisticated communication and negotiation skills.
* Operations: Possess a minimum of 2 years customer service management ideally within the logistics sector; demonstrate account management skills; demonstrate team building and people engagement skills.
* Finance: Demonstrate a basic understanding of operational costings relating to gross margin.
* HR: Possess a minimum of 2 years directly managing a team of 3+ people; demonstrate experience of recruitment and selection, reviews, performance management, and employee relations.
Expectations and Responsibilities:
You will be trained into our core values and way of working, and then be expected to run our depot service function, overseeing all customer service standards within our transport and warehouse departments, along with your team. Reporting to the depot operations director, you will support the warehouse manager, transport manager, and sales manager to ensure our customers, suppliers, and staff are fully engaged within the business and our service standards are kept as high as possible. Your aim is to engage the people within our business to maintain and develop a thriving logistics function.
How do you smash it out of the park?
* Have fun, be positive, and look after everyone you deal with!
* Be creative, be competitive, show a desire to learn and be the best at what you do!
* Be genuine, be honest, and ensure you demonstrate integrity and transparency!
* Bring personality and proactivity to work and go the extra mile!
What you're measured on:
* Delivery and debrief KPIs
* Customer Service
* Driver & staff engagement
Remuneration:
* Basic Salary up to £35,000 per annum.
* Up to 25 days holiday per year plus bank holidays.
Shift Pattern:
* Monday to Friday
Experience:
* Demonstrate a high level of enthusiasm, passion, and desire to develop their team.
* Dedicated to pleasing their customers.
* Show exceptional process development skills.
* Be proficient with IT systems and Microsoft 365.
* Demonstrate thorough and accurate administration skills.
* Commercially minded with operations experience.
Benefits:
* Additional leave
* Company events
* Company pension
* Free parking
* On-site parking
* Referral programme
Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers.
Equal Opportunities:
Silver X is an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.
Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Talent Acquisition Team via HR@silverxgroup.co.uk
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