Job Description - German Bilingual Software Account Manager (Automotive) (04003)
Location: Stratford, East London
Salary: £30,000 per annum
Full Time: Hybrid – 2 days office/3 days home
Onsite Training: Fully paid training and equipment provided
What You’ll Be Doing:
As a Bilingual Software Account Manager/Technical Support Specialist, you will provide world-class support to our client and their customers by utilizing your language skills, exceptional customer support experience, and technology-focused mindset.
You will act as a Single Point of Contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or Dealers. You will handle general inquiries and provide product knowledge, expertise, and support in resolving all product technical issues. You will share best practices to help customers use the software product effectively, identifying customers at risk of churn and converting them into product advocates through excellent service.
Who We Want:
* Emotional intelligence, intellectual curiosity, adaptability, and flexibility
* Logical thinker with professional maturity, and a willingness to own responsibility and take accountability
* Multi-tasker who builds effective, positive relationships, and enjoys working in a fast-paced environment
What You Need to Bring to the Role:
* Verbal and written fluency in English and German to minimum HB2/C1 level, ideally C2
* Excellent communication skills (written, verbal, and listening), interpersonal and soft skills
* Contact Centre/Customer Service experience preferred, any transferable experience considered
* Excellent organizational, time management, and strong problem-solving skills
* Strong empathy along with an awareness of Customer/User loyalty drivers
* Ability to work well independently and as part of a team
* Proficient experience with CRM or other Customer databases and software
* Proven experience working with various databases, MS Office, any CRM software, and Telephony systems
* Experience coordinating multiple projects simultaneously
* Secondary school qualifications or similar: GCSE/O Grades/N/SVQ’s Level 1&2
What We Offer:
* 22 days annual leave to start, increasing by 1 day on the anniversary of the start date for the first 5 years, up to a maximum of 27 days annual leave plus bank holidays
* Life Assurance 4 x annual salary
* Contributory pension scheme
* Private Medical Insurance
* Comprehensive travel insurance for you and family in line with Scheme rules
* Discounts on brand new vehicles
* Employee Assistance Program (EAP)
About Percepta:
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
* Culture of Service: to be treated like you are the customer from day one
* Teamwork: belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
* Respect: a team that is accountable, dependable, and gives you their full attention
* Proactive: to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
* Career Growth: lots of learning opportunities for aspiring minds
* Diversity: be a part of our growing diverse and community-minded organization that is all about having fun!
* Competitive Compensation: we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
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