To line manage a Team administering staff contract changes in ESR and Healthroster, managing complex payroll queries from staff, HR, Resourcing staff and Directors as required in relation to personal and sensitive information, liaising with the Trusts external Payroll contractor as appropriate. To take responsibility for the effective processing and information transfer between the Trust and the Payroll provider dealing with and managing complex queries as appropriate. Working with colleagues across the Employment Services Team, maintain quality of payroll data submission with minimal errors and reduce the amount of late submissions through to Payroll. To ensure that information relating to pay is processed and stored securely and confidentially using ESR and internal change form systems. To resolve problems which require judgements of facts and situations, requiring analysis. Making decisions of when to escalate issues and queries as appropriate. To produce pay uploads and data entry, with frequent interruptions from staff and managers telephoning and visiting the office. Requires prolonged concentration to ensure accuracy and analysis of complex information and comparison to a range of options. Be a main point of contact in identifying and resolving complex human resources pay and conditions issues. Provide support and training where appropriate to staff and line managers which may require analysis and professional judgement of local Trust policies and national payroll policies.