We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!
As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!
Read on, it just keeps getting better...
In return for your hard work and commitment we offer:
* Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
* Service Charge (Tronc) earn up to an additional £3,000 per year
* Company sick pay for up to 4 weeks
* A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
* Annual party, family fun days, award dinners - we love to celebrate!
* Up to 30 days annual leave, increasing with length of service
* Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
* FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
* Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
* Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
* Hospitality Rewards include FREE Employee Assistance Programme from Day 1
* Local discounts on gym memberships
* Complimentary counselling sessions to support mental health
* Wellbeing App with a range of support such as podcasts, fitness videos, recipes
* AND MUCH MORE...........
CORE VALUES
Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.
Empathy: Caring and understanding about another person's perspective or circumstance.
Collaboration: Working as a team, listening and supporting each other to reach our collective goal.
Drive: The desire to achieve high standards at all times and keep going, no matter what challenges we encounter.
Trust: Honest, reliable and accountable - do what we say we'll do.
Passion: A love for doing what we do, and doing it with positivity and enthusiasm.
JOB SUMMARY
Responsible for executing a warm and efficient restaurant welcome. Supporting the restaurant managers with all guest bookings and guest correspondence prior to the booking. Use relevant resources to assist Restaurant Manager with organisation of table allocation and billing at end of shift.
KEY RESPONSIBILITIES
* Provide a passionate and caring arrival for all guests in the Restaurant.
* Ensure that the Restaurant/Host team are providing a quality service to our guests, maintaining the Rudding Park philosophy on guest care.
* Set up and implement policies and procedures necessary for the smooth running of the Restaurant Host team and ensure these are followed at all times.
* Ensure effective communication of all relevant information to the department and the hotel as a whole.
* Ensure the Host/Restaurant team liaises with the Reservations, Reception and Guest Relations teams on a daily basis regarding any relevant guest information/issues.
* Support Restaurant Managers with receiving positive/negative guest feedback.
* Resolving guest complaints where possible and reporting to the Restaurant Managers.
* To ensure that all health and safety procedures are adhered to and these procedures are followed, to ensure a safe working environment to prevent accidents and hazards. Accidents and near misses must be recorded and reported immediately.
* Effectively reporting and distributing daily Restaurant figures, shift reports and data.
* Ensure delivery of adequate team briefs and preparation meetings to assist with smooth running of the operation.
* Ensure that all relevant Restaurant paperwork is completed in full and stored appropriately.
* To be fully conversant with the current and upcoming Restaurant and room offers and be able to effectively communicate these to our guests.
* Ensure correct cashing up procedures are followed at all times.
* Work closely with the Restaurant Manager to ensure each service is planned.
Working Relationships/Communication
* To interact and communicate effectively with all team members of the Restaurant and all members of the hotel team.
* To inspire and develop a 'can do' attitude with multi-disciplined staff.
* To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible.
GENERAL
* Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures.
* Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business.
* Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable.
* Respect colleagues and the working environment at all times.
* Ensure high standard of dress and self-presentation within the working environment.
* Undertake any other duties commensurate within the position for which you are qualified.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
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