The Trauma & Orthopaedics department are looking for an efficient, organised and experienced individual to join our busy Admissions Team.
We are looking for an individual who is organised, adaptable and able to communicate effectively with patients, clinicians and other staff within the department. You will be responsible for the management of our elective waiting lists, scheduling patients in for their surgeries and ensuring they have a smooth journey from appointment to theatre.
We are looking for someone who will bring a positive attitude and enthusiasm to the role as well as an individual who will have the confidence to work autonomously once trained.
Main duties of the job
The role will be to provide a comprehensive and quality service to Consultants and Specialty Managers in the management of waiting lists and the planning of operating lists.
1. Provide a comprehensive knowledge of a wide range of hospital procedures, waiting list policies and software programmes.
2. Manage and organise Consultants waiting lists, identify problems, deal with them using your own initiative and strategically plan own workload.
3. The Admissions Co-ordinator holds a key role in the achievement of Government and Trust targets and the Trust's financial division.
4. The post-holder will take an active role in the Patient Agreed Booking Programme and the Electronic Patient Record project.
5. Participation as a team member in the smooth running of the day-to-day operational management of the GI & Breast Surgery Admissions Department.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
Job responsibilities
Please see the attached job description and person specification.
1. The post holder will manage elective admissions for Consultants and Registrars adhering to defined policies and trust general policies.
2. The post holder will implement change in their own area relation to the management of waiting lists, and be responsible for the management of admissions in line with clinical need and the Trust Access Policy and targets.
3. To be responsible for managing the Patient Target Lists (PTL) ensuring patients are dated within their waiting time breach target dates.
4. To actively monitor and manage the pathway of patients in defined specialties referred to the trust within the relevant time scales.
5. Responsible for assessing and planning the capacity of waiting lists and theatre list availability, to ensure maximise utilisation of list and to organise extra operating lists when appropriate.
6. To be fully conversant with 18 weeks RTT policy.
7. To be responsible for organising operation dates with patients in strict order of the waiting list, taking into account case mix, instrument availability, age, medication, surgeon, anaesthetist.
8. To liaise with other admission co-ordinators regarding equipment i.e. whether other specialties are using certain lasers, microscopes which would inhibit the booking of certain procedures on other lists.
9. Responsible for identifying potential day case procedure that may have been presented to admission office as possible inpatient care.
10. To work in conjunction with Clinicians to ensure that all theatre lists are fully utilised.
11. Be responsible for organising operating lists for a selection of surgeons and to replace any cancellations with suitable replacements.
12. Responsible for managing cancelled operations, ensuring the government policy is strictly adhered to when rebooking patients, i.e. 28 days breaches.
13. To liaise with other admission co-ordinators to use any vacated operating lists to fully utilise theatre operating time to maintain financial balance.
14. To be aware of availability of staff and events that may impact on the patient pathway.
15. Responsible for notifying relevant departments when potential bottlenecks/delays in patients pathway are going to have an effect on the probable operation date i.e. to actively monitor diagnostic delays which may result in a patient pathway breach situation.
16. Responsible for ensuring that patients who have opted out of patient 18 weeks RTT pathway to have their reinstatement managed correctly, ensuring that patient is referred back to their GP.
17. The post holder may be required to supervise and mentor any junior staff within the Admissions Team.
18. In addition to own workload, the post holder will provide cover for colleagues in the team during annual leave, sick leave and during busy periods where there is an imbalance of work.
19. To liaise with the PCT Liaison office with regards to authorisation of TNNF patients ensuring that the department is aware of 18 weeks RTT breach dates, actively monitoring the outcomes of authorisation request and ensuring that patients are dated accordingly within their breach dates or removed from the waiting lists in a timely fashion should authorisation be refused by the PCT.
20. The post holder must have the ability to rearrange patient appointments at extremely short notice in the event of unexpected theatre changes i.e. surgeon, theatre staff or anaesthetist unavailable, equipment failure or emergency patient having to take theatre space therefore cancelling elective admissions.
21. Extra theatre lists are sometimes to be booked at very short notice i.e. waiting list imitative lists or lists for other providers.
22. To be able to represent the admissions service at senior manager meetings e.g. Waiting List Meetings, Theatre Allocations Meeting.
23. Ensure patient choice policy is complied with and to avoid breach of government targets.
24. To be responsible for managing cancelled operations, ensuring government policy is followed when re-booking patients.
Person Specification
Qualifications
* GCSE C/5 or above in English and Maths (or equivalent)
* Cerner training for electronic booking (on the job training will be given and competencies need to be achieved).
Knowledge and Experience
* Previous work in similar environment.
* Understanding of a range of Trust policies and management procedures.
* Understanding of medical conditions and terminology.
Skills and Capabilities
* Excellent communication skills, courteous and efficient.
* Manage own workload with good time keeping.
* Good time management and ability to prioritise tasks appropriately.
* Works well under pressure.
* Able to manage communication with tact and diplomacy.
* Proven ability to problem solve and act proactively.
* Ability to use a standard PC and MS Office packages.
* Ability to deal with a range of routine activities.
* Able to use 'Cerner' electronic patient record system. (on the job training will be given and competency in this demonstrated).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,329 to £26,958 a year per annum including HCAS.
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