Job Title: Receptionist/Administrator
Base: Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.
Job Purpose:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Main Duties of the Job
Key duties and responsibilities:
* Provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
* Effectively handle messages as part of the healthcare team.
* Use the practice computer system to register patients (including temporary patients), make appointments, prepare repeat prescriptions, and update patient data, in accordance with practice procedures.
* Action pathology results received over the electronic link in accordance with practice procedures.
* Maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
* Action tasks as requested by the GP in accordance with practice procedure.
* Read code correspondence into patients' computerized records.
* Scan incoming mail into patients' records in accordance with the practice procedure.
* Report complaints, comments and significant incidents from patients, visitors and staff to the Primary Care Manager in compliance with practice policy.
Person Specification
Qualifications
* Good level of education.
Experience
* Computer/IT Skills.
* Good communication skills - written and verbal.
* Ability to prioritize tasks and work under pressure.
* Confidential and positive manner.
* Willing to learn new skills and rise to new challenges.
* Able to work between 8.30am - 6pm.
* Experience of working in the NHS.
* Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Part-time
Salary: From £11.44 per hour
Benefits
* Company pension.
* Cycle to work scheme.
* On-site parking.
* Sick pay.
Schedule
* Monday to Friday (3 days to suit Practice requirements).
#J-18808-Ljbffr