Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Senior Analyst to join our ever evolving TRansaction Monitoring team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the Team: Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We work with 95% of the world’s leading banks. We support more than one million merchants around the globe including Tesco, Amazon, PayPal, Netflix, Apple, Etsy - many more. Our Fraud team are a crucial function helping to protect both our Business and our Merchants through the delivery of best in class, intelligent loss mitigation solutions. They make balanced risk-reward decisions in an efficient and controlled environment. What you will be doing: This is a Senior role within our transaction monitoring team providing support and training to the Analyst in the team with checking their cases and doing quality assurance and providing feedback. You will complete merchant risk reviews ensuring cases are completed within our SLA's and lead on pitching ideas and talking through a loss review to senior stakeholders. You’ll be primary contact for risk advice, process guidance and system knowledge to both external and internal customers. Some of your responsibilities will include: Case investigation and execution Provide training and support to the wider team First contact point for risk advice, process guidance, system knowledge and escalation Work prioritisation, Case allocation and responsibility to ensure risk is mitigated in line with strategy Act as second-level approver for Brighterion cases submitted by analysts (four eyes concurrence) Develop and maintain strong business relationships with key stakeholders Deputise for the Team Managers Sanction to agreed letter of authority Ownership of all exception reports and processes, ensuring they are completed within SLA Fraud consultancy to be provided to both external and internal customers where required Input into review, design and implementation of processes, with a focus on continual optimisation Improve Colleague Engagement rating by supporting initiatives as directed What you bring: 2 years Fraud experience Experience of financial & risk management High standard of written and verbal communication Good attention to detail Organised and able to manage multiple deadlines Ability to work under pressure and in a fast paced environment The ability to handle potentially confrontational situations Excellent customer service skills Knowledge of MS Office software, such as Word, Excel and Access database Ability to interact with law enforcement professionals and to serve as an expert witness Ability to manage multiple tasks, maintain confidentiality and work both independently and in a team environment Added bonus if you have: Fraud risk management in a card’s environment Experience in retail, Acquiring or Insurance Fraud Knowledge of Fraud prevention or Fraud rules Training experience Any QA experience Knowledge of the chargeback processes What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass